Terms of Service
Effective Date: May 8, 2026
Overview This website and online store are operated by Wuhely, an e-commerce brand of Huizhou Wuhe Industrial Co., Ltd. (“Wuhely”, “we”, “us”, or “our”). Throughout these Terms of Service (“Terms”), the terms “we”, “us” and “our” refer to Wuhely.
By visiting our site, browsing, or making a purchase, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the Site, including without limitation browsers, vendors, customers, and contributors of content.
Company Information Huizhou Wuhe Industrial Co., Ltd. Huangdong Industrial Zone, Zhenlong Town, Huiyang District Huizhou City, Guangdong Province, China
- Email: info@wuhely.com
- Phone: +1 909-920-3688
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM(Pacific Time)
Wuhely operates as the online retail brand representing the above company.
Online Store Terms By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence. If you are a minor, you may only use the Site with the consent and under the supervision of a parent or legal guardian.
You agree not to use our products or the Site for any illegal or unauthorized purpose, nor to violate any laws in your jurisdiction (including but not limited to copyright laws, export control laws, or trade regulations).
Products and Services We specialize in high-quality tableware products, including ceramic plates, bowls, and related items. We make every reasonable effort to ensure that:
- Product descriptions, specifications, and images are accurate and truthful
- All information is presented clearly
However, slight variations in color, size, texture, or appearance may occur due to the handmade or manufacturing nature of ceramic products and differences in display devices. We reserve the right to modify, discontinue, or update any product at any time without prior notice.
Pricing and Billing All prices are shown in U.S. Dollars (USD) and are subject to change without notice. The final price at checkout will include applicable taxes and shipping fees.
We reserve the right to:
- Refuse or cancel any order for any reason
- Limit order quantities
- Correct pricing or typographical errors
If an order is canceled after payment, we will issue a full refund to the original payment method.
Order Accuracy You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases. You must promptly update any changes to this information. Failure to provide accurate information may result in order cancellation or delays.
Shipping and Delivery Shipping times, fees, and delivery estimates are detailed in our Shipping Policy. Delivery timelines are estimates only and may vary due to carrier performance, customs clearance (for international orders), weather, or other unforeseen events. We are not responsible for delays caused by shipping carriers or customs authorities.
Returns and Refunds Our full return and refund conditions are outlined in our Return & Refund Policy. Please review this policy carefully before placing an order. All returns must receive prior approval and follow the specified process.
Payment Payments are processed securely via PayPal. By placing an order, you authorize us to charge the selected payment method for the total amount. All payment-related terms are governed by our Payment Policy.
Intellectual Property All content on this website—including text, images, logos, graphics, product designs, and layout—is the intellectual property of Wuhely or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit any portion of the Site without our express written permission.
Limitation of Liability To the maximum extent permitted by applicable law, Wuhely and Huizhou Wuhe Industrial Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, products, or Service. Our total liability shall not exceed the amount paid by you for the specific product in question.
Accuracy of Information We strive to provide accurate and up-to-date information. However, we do not warrant that all information on the Site is complete, accurate, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for decision-making. You should conduct your own research and verification before purchase.
Third-Party Links Our Service may contain links to third-party websites or services. We are not responsible for the content, accuracy, or privacy practices of any third-party sites. Use of such links is at your own risk.
Force Majeure We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, war, strikes, pandemics, government regulations, or shipping disruptions.
Changes to Terms of Service We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the Site after changes constitutes acceptance of the new Terms.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Huizhou City, Guangdong Province, China.
For U.S. Residents: Notwithstanding the foregoing, if you are a resident of the United States, you may also have certain rights under the consumer protection laws of your state of residence. These Terms do not limit any rights you may have under such laws. Disputes may be resolved in the courts of Huizhou or, where required by applicable law, in your local jurisdiction.
Severability If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.
Contact Information If you have any questions about these Terms of Service, please contact us:
- Email: info@wuhely.com (Response within 24 business hours)
- Phone: +1 909-920-3688
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)
Business Address: Huizhou Wuhe Industrial Co., Ltd. Huangdong Industrial Zone, Zhenlong Town, Huiyang District Huizhou City, Guangdong Province, 516228,China
Transparency Statement We are committed to transparency, honesty, and integrity in all our business operations. All product descriptions, images, pricing, and business information on this website are accurate to the best of our knowledge. We do not engage in misleading advertising, unverifiable claims, or deceptive practices.